1. Introduction

Welcome to TrikaHealth.

These Terms and Conditions (“Terms”) govern your access to and use of the TrikaHealth platform, including our mobile applications, website, and all related services (collectively, the “Platform”).

By accessing or using TrikaHealth, you agree to be bound by these Terms. If you do not agree, you must not use the Platform.

2. About TrikaHealth

TrikaHealth is a digital healthcare platform that provides:

• Telemedicine consultations (video, audio, chat)
• Electronic prescriptions
• Diagnostic and laboratory coordination
• Preventive healthcare services
• Health data management and records
• Corporate and government health programs

TrikaHealth does not replace emergency medical services or in-person care where required.

3. Eligibility

To use TrikaHealth:

• You must be at least 18 years old, or
• Use the platform under the supervision of a parent or legal guardian

By using the platform, you confirm that:

• All information you provide is accurate
• You have the legal capacity to enter into this agreement

4. Medical Disclaimer

TrikaHealth provides access to licensed healthcare professionals. However:

• Telemedicine has limitations and may not be suitable for all conditions
• Diagnosis is based on information you provide
• Some conditions require physical examination

Emergency Disclaimer

TrikaHealth is not for emergencies. If you are experiencing a medical emergency, contact emergency services or visit the nearest hospital immediately.

5. User Responsibilities

By using TrikaHealth, you agree to:

• Provide accurate and complete medical information
• Not misuse the platform
• Maintain confidentiality of your login credentials
• Use the platform only for lawful purposes
• Follow medical advice provided during consultations

You are responsible for maintaining a secure environment during consultations.

6. Account Registration

To access certain features, you must create an account.

You agree to:

• Keep your login details secure
• Notify us of any unauthorized access
• Update your information when necessary

TrikaHealth reserves the right to suspend or terminate accounts that violate these Terms.

7. Telehealth Services

By using telehealth services, you acknowledge:

• Care is provided remotely
• There may be technical interruptions
• Not all medical issues can be handled virtually
• You may be referred for in-person care

You agree not to record consultations without consent.

8. Payments and Fees

Some services on TrikaHealth may require payment.

You agree that:

• All fees will be clearly stated before payment
• Payments are processed through secure third-party providers
• Fees may vary depending on services

Refunds

Refunds are handled in accordance with TrikaHealth’s refund policy and may be issued in specific cases.

9. Electronic Prescriptions

TrikaHealth may issue electronic prescriptions.

You acknowledge:

• Prescriptions are based on consultation data
• Fulfillment depends on partner pharmacies
• You must use medications responsibly

10. Data and Privacy

Your use of TrikaHealth is also governed by our Privacy Policy.

We process your data for:

• Healthcare delivery
• Service improvement
• Compliance with applicable laws

We do not sell your personal health data.

11. Intellectual Property

All content on TrikaHealth, including:

• Logos
• Text
• Design
• Software

belongs to TrikaHealth or its licensors.

You may not copy, distribute, or modify any content without permission.

12. Limitation of Liability

To the maximum extent permitted by law:

• TrikaHealth is not liable for indirect or consequential damages
• We do not guarantee uninterrupted service
• Medical outcomes depend on multiple factors beyond our control

13. Third-Party Services

TrikaHealth may integrate with third-party providers such as:

• Laboratories
• Pharmacies
• Payment processors

We are not responsible for the actions or services of third-party providers.

14. Termination

We may suspend or terminate your access if:

• You violate these Terms
• You misuse the platform
• Required by law or regulatory authorities

You may stop using the platform at any time.

15. Government and Corporate Use

For enterprise, corporate, or government users:

• Additional agreements may apply
• Data sharing will follow strict privacy and compliance standards
• Only aggregated, non-identifiable data is shared unless explicitly authorized

16. Modifications to Terms

We may update these Terms periodically.

You will be notified of significant changes.

Continued use of the platform means you accept the updated Terms.

17. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

18. Contact Information

Email: info@trikahealthng.com

Phone: +2349120817870

Website: https://trikahealthng.com

19. Acceptance of Terms

By using TrikaHealth, you confirm that:

• You have read and understood these Terms
• You agree to be bound by them
• You consent to the use of telehealth services

20. AI & Digital Health Tools

TrikaHealth may use AI-assisted tools to support:

• Symptom checking
• Risk assessment
• Documentation

All outputs are reviewed by qualified healthcare professionals.